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We've moved! Our new address is Unit 7F, Waterfall Lane Industrial Estate, Waterfall Lane, Cradley Heath, B64 6PU

Cookie Policy

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. We use the following Cookies:

  • cfduid.  – Used by the content network, Cloud flare, to identify trusted web traffic
  • utm.gif.  – Google Analytics Tracking Code that logs details about the visitor’s browser and computer.
  • utma.  – Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.
  • utmb.  – Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.
  • utmc. – Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.
  • utmt. – Used to throttle the speed of requests to the server.
  • utmz.  – Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.
  • AWSALB.  – For online chat
  • exp_last_activity.  – Contains information on what date the user last visited the website.Used to generate statistical data.
  • exp_last_visit.  – Contains information on what date the user last visited the website.Used to generate statistical data.
  • exp_tracker.b –  Contains information on what date the user last visited the website.Used to generate statistical data.
  • zlcmid. – Preserves users states across page requests.
  • zte#. – Saves a Zopim Live Chat ID that recognises devices between visits during a chat session.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains: www.dpluk.co.uk

Your current state: Allow all. 

Your consent ID: wYJRD0CB7b6PAuoRrVVM6iIao871GgR44W8ilkQ6HXep2FY068bDmA==Consent date: Monday, March 10, 2025 at 11:24:55 AM GMT


Cookie declaration last updated on 16/02/2025 by Cookiebot:

Necessary (12)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Maximum Storage Duration Type
__cf_bm [x2] Activecampaign
Zendesk
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP Cookie
__zlcid Zendesk This cookie is necessary for the chat-box function on the website to function. Session HTTP Cookie
__zlcstore [x2] Zendesk
www.dpluk.co.uk
This cookie is necessary for the chat-box function on the website to function. Persistent HTML Local Storage
_cfuvid Zendesk This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators. Session HTTP Cookie
1.gif Cookiebot Used to count the number of sessions to the website, necessary for optimizing CMP product delivery. Session Pixel Tracker
AWSALBCORS Zendesk Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 7 days HTTP Cookie
CookieConsent Cookiebot Stores the user’s cookie consent state for the current domain 1 year HTTP Cookie
rc::a Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage
rc::c Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage
test_cookie Google Pending 1 day HTTP Cookie

Preferences (3)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Name Provider Purpose Maximum Storage Duration Type
__zlcstore Zendesk Necessary for the functionality of the website’s chat-box function. Session HTTP Cookie
wistia-video-progress-# www.dpluk.co.uk Contains a timestamp for the website’s video-content. This allows the user to resume watching without having to start over, if the user leaves the video or website. Persistent HTML Local Storage
ZD-store Zendesk Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Persistent HTML Local Storage

Statistics (3)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Maximum Storage Duration Type
wistia www.dpluk.co.uk Used by the website to track the visitor’s use of video-content – The cookie roots from Wistia, which provides video-software to websites. Persistent HTML Local Storage
ZD-buid Zendesk Unique id that identifies the user on recurring visits. Persistent HTML Local Storage
ZD-suid Zendesk Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. Persistent HTML Local Storage

Marketing (11)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name Provider Purpose Maximum Storage Duration Type
__zlcmid Zendesk Preserves users states across page requests. 1 year HTTP Cookie
_ga [x2] Google Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. 2 years HTTP Cookie
_ga_# [x2] Google Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. 2 years HTTP Cookie
_gcl_au [x2] Google Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP Cookie
_its.# script.infinity-tracking.com This cookie is necessary for the call-tracking functionality. Persistent HTML Local Storage
IDE Google Pending 400 days HTTP Cookie
zte# [x2] Zendesk Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. Session HTTP Cookie
Not found